Reference

How We Handle Your Private Information

When you open an account with ok wla, your personal data—email, payment method and withdrawal history—stays encrypted and visible only to you and our support team.

Account data encryptedDANA, OVO, GoPay, QRIS secureWithdrawal verification loggedYour access, your control
ok wla How We Handle Your Private Information
REACH US ANYTIME

How to Contact Us About Your Privacy

Team online

Email Support

Write to [email protected] with your account email and specific data request. Our team replies within 24 hours on business days. Include 'Data Request' in the subject line.

Live Chat

Open the chat widget in your account lobby. Available 09:00–22:00 Jakarta time, seven days a week. Ask for a data summary or account deletion form immediately.

Account Settings

Log in and navigate to Settings → Privacy. View your stored payment methods, deposit history and linked devices. Update or remove entries in real time, then confirm via email.

SECURITY FIRST

How We Protect Your Account

Password & Login

Your password is salted and hashed before storage—we never see it in plain text. Two-factor authentication is available in Settings. Login attempts from new devices trigger an email verification step before access is granted.

Payment Data

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We store only the last four digits of your linked account and the payment provider's transaction ID, not full account numbers.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences. No third-party advertising cookies are set. You can disable cookies in your browser, though some lobby features may not work.

Data Retention

Active account records are kept for the life of your membership. After closure, transaction records are archived for five years to comply with Indonesian tax and anti-fraud requirements. Personal details are deleted after two years unless a dispute is open.

Account Deletion

Request account deletion via [email protected] or live chat. We stop processing new logins immediately. Withdrawal history stays archived; all game data and linked payments are removed within 30 days.

Changes to This Policy

We update our privacy practices once or twice yearly. Changes are posted here and announced via email to your account address. Continued use of ok wla after an update counts as your acceptance of the new terms.

Your Data Rights Answered

Yes. Email [email protected] with 'Data Request' in the subject line, and include your account email. You'll receive a file listing all personal data, payment records, login history and device details within five business days. No fee is charged.

Only our payments team and fraud investigators can access your transaction history when verifying a withdrawal or dispute. Your full account number is never stored; only the payment provider's reference ID and final four digits are kept in our system.

Personal details like name and email are deleted two years after closure. Transaction records stay archived for five years to satisfy Indonesian regulatory and tax requirements, then are purged. You can request early deletion of non-financial data.

We do not sell or rent your data to third parties. We may share transaction information with payment providers (DANA, OVO, GoPay, QRIS) to process your deposit or withdrawal. Fraud data may be shared with law enforcement where local law permits.

Contact [email protected] with proof of identity (photo ID) and describe how you lost access. If your email is compromised, we'll verify your identity using payment history and security questions before restoring your account.

Yes. Disable cookies in your browser settings; however, the lobby will not save your preferences and you may need to log in more frequently. We do not use third-party tracking cookies, so your play data stays within ok wla.

Log into your account and visit Settings → Privacy to update your name, phone number and email. For deletion of older records or linked payment methods, contact [email protected]. Corrections take effect within one business day.